Karen Ayala is the Director of Warranty at Craft Homes. She has over 20 years customer service, 12 of the those years directly related to home builders warranty. Karen holds a bachelor’s degree in healthcare administration, and has a passion for helping people. Karen takes pride in providing world class customer service to all homeowners, responding to request in a timely manner and keeping communication open at all times. “Buying a home is one of the largest investments you will ever make. At Craft Warranty we want you to love and feel confident in your home, and know that warranty is just a phone call away”. In her spare time, Karen loves spending time with her family, traveling, cooking and running 5K’s whenever possible.