To file a Warranty Service Request, please fill in the required fields below. Please note that filling in completely will allow us to serve you more quickly. Alternately, you may contact our Warranty Supervisor, Karen Ayala at 407.432.7400. When we receive your Warranty Service Request, our Warranty Supervisor may need to visit your home to confirm or clarify the request. Items described as Homeowner Maintenance or Cosmetic will not be covered under your warranty. Your warranty covers Trade Contractor items. Once we receive and/or verify your warranty Service Request, Craft Homes will submit the information to the appropriate contractor(s) who will then contact you within 48 hours to schedule a service appointment.
For emergency after-hours issues, please refer to your Homeowner’s Manual.